Privacy Policy

How Nicholson Charters collects, uses, and protects your personal information.

Last Updated: | Effective Date: 1 January | Version: 2.0

Nicholson Charters ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nicholson-charters.com (the "Site"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Site.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

The data controller responsible for your personal data is:

Nicholson Charters Ltd
12 Charter House Lane, London, EC1A 4PN, United Kingdom
Email: legal@nicholson-charters.com

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us

Contact enquiries: When you submit our contact form, we collect your name, email address, and the content of your message.
Age verification: We record your age confirmation response (yes/no) in your browser session to prevent under-18 access.

2.2 Information Collected Automatically

Log data: IP address, browser type and version, pages visited, date and time of access, and referring URLs.
Cookies and local storage: Session data, cookie consent preferences, and usage analytics. See our Cookie Policy for full details.
Device data: Screen resolution, operating system, and device type, used solely for performance optimisation.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

To respond to your enquiries and provide customer support
To operate, maintain, and improve the Site and its games
To enforce our age restriction and responsible gaming measures
To monitor and analyse usage patterns to improve user experience
To comply with our legal and regulatory obligations under UK law
To detect and prevent fraud, security breaches, and abuse

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Legitimate interests (Art. 6(1)(f)): Site operation, security, analytics, and fraud prevention
Consent (Art. 6(1)(a)): For non-essential cookies, where you have provided consent via our cookie banner
Legal obligation (Art. 6(1)(c)): Where required by UK law, including age verification requirements
Contract (Art. 6(1)(b)): When processing data to respond to your contact form submissions

5. Cookies

We use cookies and similar tracking technologies to enhance your experience. Our Cookie Policy provides detailed information about the types of cookies we use, their purposes, and how to manage your preferences.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

Service providers: Trusted third-party providers who assist us in operating the Site (e.g., hosting, analytics), bound by strict confidentiality obligations
Legal requirements: Where disclosure is required by law, court order, or regulatory authority
Business transfers: In connection with a merger, acquisition, or sale of all or part of our business, subject to adequate data protections
Protection of rights: Where necessary to protect the rights, property, or safety of Nicholson Charters, our users, or others

7. International Transfers

Your data is primarily processed and stored within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses, in compliance with UK GDPR Chapter V.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

Contact form enquiries: retained for 2 years from the date of submission
Session and analytics data: retained for up to 13 months
Log files: retained for up to 6 months for security purposes
Cookie consent records: retained for up to 12 months

9. Your Rights Under UK GDPR

As a data subject in the United Kingdom, you have the following rights:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may request correction of inaccurate or incomplete data.
Right to erasure: You may request deletion of your data ("right to be forgotten") in certain circumstances.
Right to restrict processing: You may request that we restrict the use of your data in certain circumstances.
Right to data portability: You may request a machine-readable copy of data you provided to us.
Right to object: You may object to processing based on legitimate interests.
Rights related to automated decision-making: We do not carry out solely automated decision-making that has a significant effect on you.

To exercise any of these rights, please contact us at legal@nicholson-charters.com. We will respond within one month of your request.

10. Children's Privacy

Our Site is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete such data promptly. If you believe a minor has provided us with personal data, please contact us immediately at legal@nicholson-charters.com.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure HTTPS encryption for all data transmitted via the Site
Regular security assessments and vulnerability reviews
Restricted access to personal data on a need-to-know basis
Staff training on data protection obligations

However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our Site may contain links to third-party websites, including responsible gambling resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk | Tel: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please do contact us first.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Nicholson Charters Ltd
12 Charter House Lane, London, EC1A 4PN, United Kingdom
Email: legal@nicholson-charters.com